Last updated: January 2026
Radianteliminate ("we," "our," or "us") provides event styling services. This Return Policy outlines our policies regarding returns, cancellations, and refunds for our services, in accordance with Australian Consumer Law.
As event styling services are customised and time-sensitive, the following cancellation policies apply:
A non-refundable deposit of 50% is required to secure your event date. This deposit covers initial consultation, design work, and reservation of your event date. The remaining balance is due 7 days before your event.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). These statutory guarantees include:
If there is a major failure with our services, you are entitled to:
If there is a minor failure, you are entitled to have the services repaired or replaced. If this is not possible or would cause you significant inconvenience, you may cancel the service and receive a refund for the portion of the service not yet provided.
These rights are in addition to any cancellation policies outlined above and cannot be excluded by contract.
Minor changes to your event styling can be accommodated up to 7 days before your event. Significant changes requested less than 7 days before the event may incur additional charges. We will discuss any additional costs with you before proceeding.
In the event of circumstances beyond our control (including but not limited to natural disasters, government restrictions, or health emergencies), we will work with you to reschedule your event or provide a partial refund based on work already completed.
If you are entitled to a refund under this policy or Australian Consumer Law, we will process your refund within 14 business days of receiving your cancellation request or resolving your complaint. Refunds will be issued using the same payment method you used for the original transaction, unless otherwise agreed.
If you have a complaint about our services or this return policy, please contact us first. We are committed to resolving any issues fairly and promptly. If you are not satisfied with our response, you may contact:
If you have questions about this Return Policy, need to discuss a cancellation, or wish to make a complaint, please contact us at:
Business Name: Radianteliminate
Phone: +61 3 9330 2560
Address: Unit 3/15 Assembly Dr, Tullamarine VIC 3043, Australia
Business Hours: Monday to Friday, 9:00 AM - 5:00 PM AEST
We aim to respond to all inquiries within 2 business days.